Oct , 2026 

Thank you for choosing Simply Charming! Below you'll find answers to common questions and our policies for cakes, game day apparel and custom banners. Don't see your question? Reach out anytime.

Cakes – Frequently Asked Questions

What is the mobile cake cart? We bring our charming cake cart to your event, stocked with mini cakes, frostings and toppings. Your guests choose their favorites, and we decorate each cake their way, right on the spot.

Can I order cakes without booking the cart? Yes! Our custom cake orders are mini cakes made to order and ready for your celebration. Choose your cake flavor, two frostings and your toppings.

Is there a minimum order? Custom cake orders start at 12 cakes, in sets of 12 (12, 24, 36 and so on).

How far in advance should I book? Please place custom cake orders at least 7 days ahead. For the mobile cake cart, book as early as possible, since dates fill up fast.

What areas do you serve? We serve Portland and the surrounding areas. A travel fee may apply for events farther away, based on travel time.

What flavors do you offer? See our menu for current cake flavors, frostings and toppings. We also add seasonal flavors throughout the year.

Do you offer pickup or delivery? Both! Choose pickup or delivery when you order. Delivery fees are based on travel time.

Can you accommodate allergies? Our cakes are made in a kitchen that handles wheat, dairy, eggs, soy, peanuts and tree nuts. We can't guarantee any item is allergen-free. Please let us know about allergies when you order.

Cake Policies

• Deposits: A 50% non-refundable deposit holds your date or order. Your order isn't confirmed until the deposit is paid.
• Final payment: The remaining balance is due at pickup or delivery, or on the day of your cart event.
• Cancellations: Cancel 14 or more days before your date for a full refund. Cancellations within 14 days keep the 50% deposit.
• Changes: Flavor or quantity changes are welcome up to 5 days before your date, as long as we can accommodate them.
• Pickup and delivery: Once your cakes are picked up or delivered, Simply Charming is not responsible for damage from handling, heat or transport.
• Cart events: Please provide a flat, shaded spot near the guests, with access to power if needed. Setup takes about 30 minutes.
• Weather: For outdoor events, we may need a covered area to protect the cakes. In severe weather, we'll work with you to reschedule.
• Allergens: We do our best to avoid cross-contact but can't guarantee any item is allergen-free.

Game Day Apparel

What do you offer? Custom game day shirts and apparel for youth sports teams, cheer squads, families and fans.

Can I order for a whole team? Yes! We love team orders. Contact us with your team colors, logo, sizes and quantities, and we'll put together a quote.

Can you add names and numbers? Yes. Personalized items can include a player's name, number or both.

How do I choose the right size? Check the size chart on each item before ordering. When in doubt, size up, especially for kids who are still growing.

How long does it take? Most apparel orders are ready in 1–2 weeks. Large team orders may need more time. Rush orders may be possible; just ask.

How do I get my order? We offer local pickup and delivery in the Portland area. We don't ship at this time.

Apparel Policies

• Payment: Orders are paid in full before production begins.
• Exchanges: Items without personalization can be exchanged within 14 days if they are unworn, unwashed and have tags attached.
• Personalized items: Anything with a custom name or number is final sale and can't be returned or exchanged.
• Refunds: We offer exchanges, not refunds.
• Errors: If we make a mistake on your order, contact us within 7 days of receiving it and we'll make it right.
• Proofs: Please review spelling, numbers and sizes on your proof carefully. We print exactly what is approved.

Custom Banners

What kinds of banners do you make? Custom banners for teams, senior nights, birthdays, businesses, parties and community events.

Can I use my own design or logo? Yes. Send us your logo or artwork in the highest quality you have. We can also design something for you.

Will I see a proof first? Yes. Every banner gets a digital proof, and nothing is painted until you approve it.

How long does it take? Most banners are ready 1–2 weeks after proof approval. Need it sooner? Ask about rush options.

How do I get my banner? We offer local pickup and delivery in the Portland area. We don't ship at this time.

Banner Policies

• Payment: Banners are paid in full before printing.
• No refunds: Because every banner is custom-made, all banner sales are final. We can't offer refunds or exchanges.
• Proof approval: Please check spelling, names, dates and colors carefully. We print exactly what is approved, and changes after approval may cost extra.
• Colors: Printed colors may look slightly different from what you see on screen.
• Errors: If we make a mistake that wasn't on your approved proof, contact us within 7 days and we'll reprint it.

General Policies & Contact

• Payment methods: We accept all payment methods, including cash, cards and payment apps.
• Order confirmation: Every order is confirmed by email with your details and total. Please review it and let us know right away if anything looks wrong.
• Photos: We may share photos of our cakes, apparel and banners on social media. Let us know if you'd prefer we don't share yours.
• Policy updates: Policies may change. The policies in place when you order apply to your order.

Questions? We're happy to help. Phone: 503-351-1292 Email: simplycharmingcakes@gmail.com Instagram: @simplycharmingcakes Facebook: facebook.com/simplycharmingcakes